PRIVACY POLICY FOR AURUMERE
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At Aurumere, we respect and prioritise the privacy of our customers and are committed to protect and safeguard your personal information as well as the privacy and security of your personal information. We prioritise that your online shopping experience with us is secure, transparent, and trustworthy. We are committed to handling your personal information in a manner consistent with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 and Schedule 1 of the Privacy Amendment (Enhancing Privacy Protection) Act 2012, as well as the privacy regulations of other countries where we operate. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal data you provide when shopping with us. Irrespective of the place you are browsing from, your privacy is our utmost priority. By choosing Aurumere, you can shop with confidence, knowing that your data will be treated with utmost care and respect.
By using our website and services, you agree and consent to the collection and use of your personal data as described in this Privacy Policy.
CLAUSE 1 – WHAT INFORMATION DO WE COLLECT?
We ensure Open and Transparent Management of Personal Information.
We are committed to ensuring transparency in how we manage your personal information. Our Privacy Policy provides detailed information on the kinds of personal data we collect, how we use it, and how you can access and update your data. In this Privacy Policy, ‘Personal Information’ encompasses both ‘Device Information’ and ‘Order Information’.
We gather information when you register on our site, place an order, participate in a survey, respond to communications like emails, or engage in other site features. When registering or placing an order, you may be asked for details such as your name, billing and shipping addresses, payment information (such as credit/debit card details or PayPal account information), email address, and phone number. This is referred to as ‘Order Information’. However, you can browse our site anonymously.
We also collect information about gift recipients to complete purchases. When you visit our website, we automatically collect certain details about your device, such as your web browser, IP address, time zone, and some cookies installed on your device. As you navigate the site, we also gather information about the specific pages or products you view, the websites or search terms that directed you to us, and how you interact with the site. This automatically collected data is referred to as ‘Device Information’. We gather Device Information like Cookies, Log Files, etc. to improve your experience and collect details about site visits. These files help the website recognise your browser and remember certain details. Additionally, they help us gather aggregate data about site traffic and interactions, which we use to enhance the site’s functionality and tools.
We may partner with third-party service providers to better understand our visitors. These providers are authorised to use the information collected solely to help us improve our services and operations.
You can configure your browser (e.g. Google Chrome or Safari) to notify you whenever a cookie is sent or to disable cookies entirely. Please note that disabling cookies may limit certain features of the site, reducing its efficiency and functionality. However, you can still place orders by contacting us via email. Please note that we may maintain information about an individual sales transaction to service that transaction and for record keeping.
CLAUSE 2 – HOW DO WE MAINTAIN ANONYMITY AND PSEUDONYMITY?
Where possible, we provide the option for you to interact with us without disclosing your personal information. However, in most cases, we require your personal information to process orders, provide customer support, or complete other services.
CLAUSE 3 – COLLECTION OF SOLICITED PERSONAL INFORMATION
We collect personal information only when necessary for our business functions or activities. We will not collect sensitive information without explicit consent, unless required or authorised by law.
We may collect sensitive information in specific circumstances, including when required by law or for enforcement activities. We collect personal information through lawful and fair means. We will collect personal information directly from the individual, unless it is unreasonable or impracticable to do so, or required by law.
CLAUSE 4 – DEALING WITH UNSOLICITED PERSONAL INFORMATION
If we receive personal information that we did not request or need for our operations, we will assess whether it could have been lawfully collected. If not, we will take steps to delete or de identify the information.
CLAUSE 5 – NOTIFICATION OF COLLECTION OF PERSONAL INFORMATION
At the time of collection, we will take such steps to inform you about the purpose of the collection, how we will use your data, and whether we will share it with third parties. We will further take steps to notify you of this Privacy Policy at the time of data collection or as soon as reasonably possible. We will also inform you of our identity and contact details.
CLAUSE 6 – USE, COLLECTION AND DISCLOSURE OF PERSONAL INFORMATION
We collect your personal information and use it to provide quality services and to enhance your experience on our site. This includes using the details in your profile and your activity history to resolve disputes, troubleshoot issues, ensure secure transactions, collect payments, gauge consumer interest, notify you of offers and updates, customise your interactions, detect and prevent fraud or other criminal activities. Additionally, we may analyse your information to identify users with multiple accounts or aliases and to ensure the accuracy and completeness of our records.
You consent to our use of your personal information to improve our marketing and promotional strategies, analyse site performance, refine our content and product offerings, and personalise the layout and services on our site. These efforts aim to create a smoother, more efficient, and customised experience for you.
By using our site, you agree that we may contact you with information tailored to your interests, such as targeted advertisements, administrative updates, product offers, and communications relevant to your site activity. If you prefer not to receive certain types of communications, you can adjust your preferences in your profile at any time.
We may share your information with third-party service providers who assist in operating our site and delivering services. These providers may host our site, manage features, send e-mails, analyse data, provide search results, and fulfill orders. Such entities will only access your information on a need-to-know basis and are authorised to use it solely to perform their specific functions related to our site.
To further enhance our site’s functionality and user experience, we collect certain information each time you visit the site. This data, stored in server logs, includes your IP address, browser type, operating system, the referring site, session duration, and access date and time. While this data does not identify you personally, it helps us understand site usage patterns. Aggregated insights from this data may be shared with third parties such as advertisers, partners, and other stakeholders to support our business growth, operational purposes, such as payment processors, shipping companies, and email service providers. These third parties are authorised only to use your data for the specific tasks for which we have engaged them, and they must comply with privacy standards consistent with this policy.
CLAUSE 7 – DIRECT MARKETING
We may use your personal information to send you marketing communications, including promotions, product updates, or special offers, that may be of interest to you. You have the option to opt out of receiving these communications at any time by:
- Unsubscribing through the link provided in the marketing emails.
- Contacting us directly at hello@aurumere.com.
We will only use your personal information for direct marketing where permitted under the law.
CLAUSE 8 – CROSS-BORDER DISCLOSURE OF PERSONAL INFORMATION
Before disclosing your personal information to an overseas recipient (i.e., someone outside Australia or an external territory), we will take reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles (except for APP 1) in relation to your information.
We may disclose your personal information to overseas recipients, including our international shipping partners, in order to process orders and deliver products to you. We will take reasonable steps to ensure that these parties handle your information in a manner that complies with Australian privacy laws.
We prioritise the security and privacy of your personal information, regardless of where it is stored or processed. While our primary operations are based in Australia, some personal data may be stored or processed in other countries to facilitate the delivery of our services. This may occur when we engage trusted third-party service providers for purposes such as payment processing, website hosting, or order fulfillment. These providers may operate in countries such as India.
To ensure your data is handled securely, we have implemented robust safeguards in compliance with the Privacy Act, 1988 and the Australian Privacy Principles (APPs). This includes contractual agreements with our service providers to ensure they adhere to privacy standards equivalent to those in Australia. Additionally, we use encryption, secure data transfer protocols, and regular audits to maintain the security of your information during cross border processing. By working only with reputable providers who meet international privacy and data security standards, we ensure your personal data is protected wherever it is processed. If you till have any questions or concerns about how your data is managed or disclosed, please contact us at hello@aurumere.com.
CLAUSE 9 – ADOPTION, USE OR DISCLOSURE OF GOVERNMENT RELATED IDENTIFIERS
We will not adopt, use, or disclose any government-related identifiers (e.g., tax file numbers) as our own identifier for your personal data unless required by law.
CLAUSE 10 – QUALITY OF PERSONAL INFORMATION
We will take reasonable steps to ensure that the personal information we collect is accurate, complete, and up-to date. You can help us keep your information accurate by updating your details when necessary via your account on our website.
CLAUSE 11 – SECURITY OF PERSONAL INFORMATION
We are committed to protecting your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. When you place an order or access your account, we utilise a secure server to safeguard your information. To ensure security, maintain data accuracy, and properly handle your information, we implement reasonable security practices, procedures, and the latest internet security technologies. Acting under strict confidentiality agreements, there is a restricted access to authorised personnel including the Internal staff as well as the External service providers such as payment processors, shipping and courier companies, third-party IT vendors, analytics or marketing agencies, etc.
We implement a variety of security measures, including encryption, secure payment gateways, and restricted access to personal data, to safeguard your information.
CLAUSE 12 – ACCESS TO PERSONAL INFORMATION
You have the right to request access to the personal information we hold about you. If you wish to access, correct, or update your information, please contact us at hello@aurumere.com. We may request verification of your identity to process your request.
Upon verifying your identity, we will provide a summary of your personal data within a reasonable timeframe, typically within 30 days as required under the Privacy Act 1988 (Cth).In most cases, access to your data is free of charge. However, if your request requires significant resources (e.g., retrieving archived records), we may charge a small fee to cover administrative costs. If applicable, we will inform you of any fees in advance. We will respond to your request within a reasonable time and, in most cases, within 30 days. If we cannot provide access to your personal information, we will inform you of the reasons.
CLAUSE 13 – CORRECTION OF PERSONAL INFORMATION
If we hold personal information about you that is inaccurate, out-of-date, incomplete, irrelevant, or misleading, you can request that we correct it at hello@aurumere.com and provide details of the corrections required. We will take reasonable steps to ensure that the information we hold is accurate and up-to-date.
In cases where we cannot make the requested changes, we will inform you of the reasons and provide alternative steps, if any, to address your concerns. We are committed to ensuring your data is accurate and up to date.
CLAUSE 14 – COMPLAINTS & DISPUTES
At Aurumere, we are committed to protecting your privacy and take any concerns about the handling of your personal information seriously. If you believe that your privacy has been breached or have concerns about how your personal data has been managed, you can lodge a complaint by contacting us at hello@aurumere.com. Please provide as much detail as possible about your concern so that we can investigate and resolve the issue promptly.
CLAUSE 15 – CHANGES TO THIS PRIVACY POLICY
As part of our commitment to transparency, we may update our Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on our website, and the revised policy will take effect as soon as it is published and the updated policy will apply to information collected after the date of the update.
DISCLAIMER:
- We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe we have inadvertently collected such information, please contact us at hello@aurumere.com, and we will endeavour to resolve the issue promptly.
- Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. Please review the privacy policies of third-party websites before providing any personal information.
CONTACT INFORMATION:
If you have any feedback, queries or concerns about this Privacy Policy, or if you would like to reach to us, please feel free to contact us at the following:
- E-mail: hello@aurumere.com
- Phone: +61
- Address: Brisbane, Queensland, Australia
*This Privacy Policy was last updated on 22 January, 2025.*